It is MOST appropriate for a leasing professional to ask close-ended questions when trying to:

Asking close-ended questions is particularly effective when the goal is to obtain factual information from a person. Close-ended questions typically require a specific answer, often limited to "yes" or "no," or a selection from predefined options. This format allows the leasing professional to gather clear and concise information about the potential resident's needs, preferences, or circumstances quickly. For example, inquiries about the number of people moving in, preferred move-in dates, or whether they have pets can be answered directly and provide the essential details needed for the leasing process.

While other types of questions serve different purposes—such as gauging interest or making someone feel at ease—close-ended questions are specifically designed for efficiency and clarity in obtaining concrete facts. This makes them particularly advantageous in a leasing context where accurate information is crucial for matching prospects with suitable housing options.