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The "Feel/Felt/Found" method is a structured approach used in sales and leasing that helps to empathize with a prospective resident’s concerns and then provides a resolution based on shared experiences. The technique involves acknowledging the resident's feelings, sharing a similar experience from others (the "Felt" part, where another resident may have had that concern), and then describing how those individuals resolved that concern (the "Found" part).
Choosing to describe how satisfied residents found that the same concern was resolved effectively demonstrates understanding of the prospect’s feelings and shows that others have had similar experiences. It builds trust and reassurance by showcasing real-life examples of satisfaction following the resolution of concerns. This narrative provides social proof that alleviates apprehensions, making it the most effective option to exemplify this method.
In contrast, explaining that no other residents have found the objection to be a problem overlooks the importance of empathy and shared experiences. It could lead the prospective resident to feel disregarded. Admitting that an issue exists and suggesting petitioning management could undermine confidence in the property management's ability to address concerns properly, leading to dissatisfaction. Addressing the objection in a purely logical manner may not resonate with the emotional aspect of the resident's concern, failing to create a