What technique is considered best for minimizing distractions during a phone call with a prospective resident?

Minimizing distractions during a phone call with a prospective resident is crucial to ensure effective communication and create a positive impression. Facing the desk away from coworkers serves as a physical barrier that helps reduce visual distractions and encourages a more focused interaction. By positioning oneself away from coworkers, a leasing professional minimizes the likelihood of interruptions from conversations, movements, or visual stimuli in the workspace.

This technique allows the professional to listen intently to the prospective resident, understand their needs, and respond thoughtfully—key components of providing excellent customer service. Creating a dedicated environment for the call enhances the quality of the interaction and the likelihood of building rapport with the caller.