Which of the following could enhance tenant retention?

Offering personalized communication and follow-ups is a highly effective strategy for enhancing tenant retention. When property managers or leasing agents engage with tenants on a personal level, they foster a sense of community and belonging. This approach helps tenants feel valued and respected, which can lead to higher satisfaction levels with their living situation.

Personalized communication can include regular check-ins, responding promptly to maintenance requests, and being proactive about addressing tenant concerns. By demonstrating that their needs and preferences are recognized, property teams can create lasting relationships with tenants, reducing the likelihood that they will seek housing elsewhere.

Additionally, follow-ups after maintenance requests or during community events can further reinforce this connection, making tenants feel more inclined to renew their leases and remain in the community long-term. This contrasts significantly with policies like implementing strict renewal policies, increasing rent without notice, or limiting access to common areas, which can create dissatisfaction and prompt tenants to leave.